Questions around porting, user disruption, timelines, and regional differences can quickly feel overwhelming.

That’s exactly why we built our onboarding process at Telgea to remove that complexity.

Whether you’re moving users from legacy contracts, porting personal numbers, or activating new users, Telgea has done this many times before. Here’s how we make it happen and how we support you every step of the way:

1. Kickoff (week after signing with Telgea)

Your journey begins with a kickoff meeting between your stakeholders and Telgea’s Account Specialist and Onboarding Manager. Together, we:

• Review target countries and personal and business-owned numbers
• Identify existing mobile plan commitments
• Understand internal change management needs
• Discuss markets on your future roadmap This alignment phase ensures we define priorities, uncover dependencies, and co-design the best-fit strategy.

2. Tailored Onboarding Plan (deliverable from kickoff)

Based on this discovery, we develop a market-by-market onboarding plan. We typically start with your highest priority market - such as your headquarters or regions lacking a digital-first setup. Telgea handles carrier coordination, and rejection troubleshooting, keeping your team informed every step of the way.

3. Choose Your Implementation Style

Onboarding can be self-directed via the Telgea Portal or fully supported by our team:

• Self-Serve: Your IT Manager or admin runs the show and Telgea supports as needed to provide additional guidance.
• White-Glove: Our Onboarding Manager takes the lead. For complex scenarios like personal number porting, we issue a secure digital process for staff to submit their porting details. Your admin simply approves via one click - minimal admin overhead, maximum control.

4. First Market Go-Live (week after kickoff)

Activation can happen the same day if you are creating new numbers, though more complex transfers require one to two weeks depending on the region. We coordinate timelines with your team and donating carriers. Once numbers are live, users receive welcome emails with eSIM installation instructions, enabling independent activation and direct access to Telgea support if needed.

5. Global Rollout (aligning with your contract cutover and internal needs)

With your first market live, we continue rolling out by country or by department, adapting to your structure. Our Sales team remains engaged until every user is up and running. Then, your dedicated customer success team steps in to support your long-term goals and help you get the most from Telgea.

Switching providers across multiple countries and business units doesn’t have to be hard. At Telgea, we’ve built a proven process that is smooth, scalable, and supported. If your global teams are managing more than one mobile contract, it might be time to simplify.

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